Customers service
PAYMENT
I accept PayPal and Major Credit Cards through PayPal. You don't have to register to PayPal to use the service. You may quickly and securely use your credit card when you purchase via PayPal.
This way I do not receive any information about your account(s) - only your name and shipping address, and you will be protected by PayPal’s Buyer Protection and Account Protection programs, in addition to programs by your own credit card company.
For custom orders, a minimum advance deposit of 50% is required at the time the order is placed. Payment is expected soon after your order is placed. If payment is not received within 48 hours of purchase and I have not heard from you, I reserve the right to cancel your order.
SHIPPING
Processing time
The time I need to prepare an order for shipping varies, but most of the jewelry and artwork from Lis M are finished products and are ready to go in the mail within 1-3 working days. For details, see individual items.
Estimated shipping time
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Norway: 1-3 business days
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Europe: 3-7 business days
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The rest of the world: 8-15 business days
I'll do my best to meet these shipping estimates, but I can not guarantee them. Actual delivery time will depend on the shipping method you choose.
Tracking and insurance
Lis M use the Norwegian Posten's letter Mail. This allows me to ship the jewelry inexpensively to the customers, so there is no tracking or insurance.
If you want a shipping upgrade, you can choose this at check out.
Processing time + Shipping time + Customs control = Delivery time
Please contact me if you have any questions or concerns about shipping.
I handle the orders almost every day and ship them as soon as possible. As a human I make mistakes. If you are unhappy for any reason, please contact me and allow me the opportunity to resolve any issues. I am fair and easy to deal with, and we will definitely fix the problem A.S.A.P.
Thank You!
RETURNS & EXCHANGES
I gladly accept returns, exchanges, and cancellations
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Just contact me within: 14 days of delivery
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Ship items back to me within: 30 days of delivery
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Request a cancellation within: 24 hours of purchase
Conditions of cancellations
Lis M are handling orders 24-72 hours after any purchase. This gives you a 24 hours window to cancel your order in the web store.
Conditions of returns
If you for any reason are having regrets or you are not happy with your purchase you have the right to return the product within 14 days after receiving it.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PLEASE NOTE: Because of the nature of these items, I can't accept returns for:
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Custom or personalized orders
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Digital downloads
(Exception is if the product is received damaged or defective.)
Exchanging the products
All art and jewelry from Lis M is one-of-a-kind, and may basically not be exchanged - other than in other products.
If your product arrives in the mail damaged, defective or not as specified, please contact me as soon as possible. There's at least three ways to solve this:
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Repair of the product free of cost
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Replacement product* free of cost
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Reimbursing the value of your order
The value of return shipping costs - and optionally the value of your order - will be reimbursed after I have received your returned products.
*Replacement product: A similar product from Lis M of your preferences of the same value (or less).
Returning procedures
Follow these steps when returning a product:
Option 1:
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print out the return form (pdf-file) below and fill in the details about the products to be returned
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pack the product and the return form firmly in the original packaging
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write the return address on the parcel and send it within 30 days after receiving your order
Option 2:
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send me an e-mail within 14 days of delivery with the following details:
- order number
- date of order
- date of arrival
- the reason for the return
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pack the product firmly in its original packaging and send it to the return address as soon as possible, and at latest within 30 days of receiving your order
TAXES
Whether or not you have to pay taxes when buying my art depends on the specific country that is receiving the shipped goods. Tax is a very complex issue, and varies from one country to another. Some countries are easy to import goods into, and have few restrictions and no taxes. Other countries are incredibly restrictive and have high import taxes.
Before you start to import larger quantities of art to your country, you will need to research what the law and import practices are in your country (or for the specific destination countries that you are dropshipping into).
Please read the following notes for some basic background:
No Sales Tax charged by LisM
There are absolutely no sales taxes or any hidden charges to pay on the art purchased from LisM. However you may to pay some taxes on your local side when you receive the goods. When you are buying from Norway, and the art is delivered to your country, this is importing. The exact process in receiving goods will therefore usually be different from buying mail order products from online stores within your country.
Import Duty and Sales Tax charged by your country
Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values. Customs offices in other countries do not adopt this practice. You are responsible for finding out the situation in your own country.
Whatever products you order from LisM, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.
Many countries charge two kinds of tax when you import from overseas: sales tax (VAT) and import duty. Generally, these two taxes are not very high and the payable amount of tax is based on the declared value of the goods (and occasionally the shipping). Conversely, many countries do not charge any tax on certain types of goods, or on shipments which are small enough.
Declared Value: Packet Value affects Tax
Usually, importing large quantities of goods from overseas is strictly controlled by your country's Customs, but smaller quantities can be imported more easily. The exact definition of “large quantity” and “small quantity”, often defined by a value “threshold”, varies from country to country.
The term “ad valorem” in import taxes means that the tax you have to pay is calculated as a percentage of the total value of the goods (and sometimes the shipping cost too). Obviously there would be an advantage to declare the value of the goods lower in such cases. This is known as “under-declaring” the goods and is not permitted, despite being a widespread practice. Any customization requests in regard to declaration value on the shipping paperwork is at the buyers own risk.
Declared Contents: Packet Contents Affect Tax
The category and type of goods you are importing often has an effect on whether you have to pay tax, or how much. Please carefully research the relevant information for your local country.
The declared contents of a package must be true and accurate for Customs purposes. Any customization you request from us regarding the declaration value and information of packet contents is fully at your own risk.